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GRAB YOUR BEST SLEEP and START YOUR 2023 RIGHT!

FAQ

SHIPPING

Of course! Sustainable luxury should be available to all. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, sign up for our newsletter at the bottom and stay tuned for exclusive deals. You might want to check this page for additional details.

It usually takes us 1 business day to process & ship your order. After your order is processed, you will receive a shipment notification email. Estimated delivery time within US is
1-4 business days depending on your location (and can be seen at the checkout).

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout or you can pick it up at our headquaters in Denver, CO

Absolutely! If you're anywhere near Denver, Colorado or willing to make a drive - come get you linen at 4800 Dahlia st.

PRODUCT

Our linen is made in Portugal at the family owned factory with over 70 years of experience and fine technologies in weaving.

European Flax® from French and Belgium fields is the our source for weaving 100% linen fabric that is tested for absence of any harmful ingredients and has OEKO-TEX® STANDARD 100 Certification.

Yes, we do. It depends on fabric availability and your imagination. Please reach out with your request.

It depends on the product and the creator (you). Reach out and let's talk

A lot. Seriously, the more you care the longer it'll last. The rule is simple do not expose to hot water or high heat, all machine-washable on delicate. Use liquid detergent or our awesome biodegrable laundry sheets (no fabric softeners, no bleach ot other home rememdies). Want a crisp feel - line it dry, want it soft - tumble dry on low. More info here

Yes, you can make an exchange. We accept items for exchange in their original condition, that has not been used, worn, damaged or washed. You also notified us within 30 days of receipt, makes things easier.

We always make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Read more details about our Return Policy here

If you chose Retrace package protection at the checkout, then your returns and exchanges are free. It costs only $1 and gets you hassle free experience. Plus you get to play with our amazing Sustainable Packaging.

365 Warranty, means you have a year warranty that covers manufacturing stitching flaws or tearing that is not caused by improper use or care, or any other physical flaws in the construction of the item. This does not cover minor cosmetic flaws (like piece of string), personal preferences regarding material and color - remember you can always order a free swatch - or physical damages caused by a human of any size or pet. If you’re unsure about whether something is covered in this warranty, just drop us a line.

OTHER

You can contact us through our contact page! We will be happy to assist you.

Shipping

Receive top quality linen product in the most sustainable way possible. Our recycled, recyclable, reusable packaging will excite your inner eco-friendliness, and it's easier than recycling! More on shipping policy.

Delivery

Fast shipping within the U.S. with the most trusted carriers in just about 3 days. We can always rush ship your order, but always prefer to ship Ground for less air emissions. More on delivery timing.

Returns

Free and easy returns on anything that didn't match you style or preferences with Retrace. Just let us know what didn't work and use the same bag to return the items to us. Learn more about our returns policy.