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Returns & Refunds

COMMON QUESTIONS & INSTRUCTIONS

Returns, refunds for store credit or exchanges are allowed on domestic US purchases only. Free gifts and discounted/sale items are non-refundable. Promotional items can be returned and exchanged for store credit. All international sales are final.

The item can be returned, refunded for store credit or exchanged if:

  • item is in original condition, with all tags attached
  • item has not been used, worn, damaged or washed
  • you notify us within 30 days of receipt

Once your return has been received we will refund you by your original payment method or store credit. Returned items will be refunded excluding the original cost of shipping (if was applied), and depending on the return reason are subject to restocking fee (if you're not sure about the linen fabric color - please request free fabric samples)

We do not take any responsibility and we are not liable for any lost or damaged returned packages, so we strongly advise to choose mail service that provides tracking information and has included minimum insurance coverage unless we already provided you with a label.

Are there any charges for return?

There are no charges for your return. Original shipping charges are non-refundable, and you are responsible for return shipping charges. 

Do I have to pay for shipping when returning an item?

It depends. We now offer Retrace option at check out, where for the price of $1.00 you can secure your free return for any return reason. We are also working on absorbing this fee in the nearest future. So if you have purchase protection Retrace, then your return is free. If you don't have purchase protection Retrace, you're responsible for return shipping charges. But don't worry, reach out and we'll happily provide a return label at our discounted rates.

What is Retrace?

Retrace is an innovative return shipping solution that offers you the option to purchase return shipping protection upon checkout. When you purchase Retrace with your order, you will be able to return any eligible items at no additional cost. You just initiate your return, and we take care of the rest!

For Retrace Customers, returned items will be refunded in full less the original cost of shipping (if it was applied). 

retrace purchase protection instructions

How do I return my order?

To apply for a return, please make sure all return conditions are met.
Please contact us at info@beflaxlinen.com with your order number, and we'll take care of you.

How soon will I get my refund? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment or store credit, within 10 business days (usually less).

Refunds will be in the form of original payment. Return shipping must be prepaid via a tracking method to ensure safe and documented delivery. 

 

 

Return address

please send all returns & exchanges to:

Beflax Linen c/o Saltbox  4800 Dahlia st., #G31, Denver, CO 80216

 

Still have questions? Email us at info@beflaxlinen.com with your full name, order number and we will get back to you shortly.

 

Shipping

Receive top quality linen product in the most sustainable way possible. Our recycled, recyclable, reusable packaging will excite your inner eco-friendliness, and it's easier than recycling! More on shipping policy.

Delivery

Fast shipping within the U.S. with the most trusted carriers in just about 3 days. We can always rush ship your order, but always prefer to ship Ground for less air emissions. More on delivery timing.

Returns

Free and easy returns on anything that didn't match you style or preferences with Retrace. Just let us know what didn't work and use the same bag to return the items to us. Learn more about our returns policy.